Daniels Global Careers

  • Account Manager

    Req No.
    2018-2899
    Country
    United States of America
    State/Province
    New York
    Type
    Permanent Full-Time
    City
    Westchester
  • Overview

    Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

     

    In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

     

    Today Daniels Health, led by our founding visionary Dan Daniels, is working across healthcare facilities globally to usher in a new minimum standard in sharps and medical waste management. Bringing safety and infection control to the forefront of healthcare waste management, and ensuring KPI’s of cost, waste volume, and environmental impact is a shared responsibility between the waste generator and its Daniels partnership, Daniels Health is bringing healthcare waste back into the clinical spotlight.

     

    In 32 years, from a home garage with nothing but makeshift PVC waste tubes and an irrepressible dream, Daniels has grown to become one of the most influential healthcare service companies in the world. Its safe practices have become the benchmark of global standards, its robotic washing and treatment technologies have achieved unprecedented levels of decontamination efficacy, and its products are esteemed unrivaled industry-wide in the protection of the safety of healthcare workers. We are collectively and passionately committed to Making Healthcare Safer.

    Responsibilities

    In summary key responsibilities will include:

    • Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
    • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
    • Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
    • Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
    • Be able to provide expertise and support to our customers in our full line of products and service offerings
    • Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with the strategic goals
    • Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
    • Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
    • Ability to support customer implementations that best address the customers’ needs
    • Support ongoing strategic customer meetings to communicate best practices, business results and successes
    • Support the facilitation of quarterly business reviews and executive meetings
    • Analysis of customer performance metrics to deliver consultative business reviews which result in strategic recommendations, best practices and process improvements

    Qualifications

    The successful Account Manager will possess:

    • 3-6 years of industry experience
    • Strong relationship building skills
    • Hospital services or related service industry experience highly desirable
    • Excellent verbal and written communication skills
    • Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

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