Daniels Global Careers

  • Outside Account Manager - Grand Rapids

    Req No.
    United States of America
    Permanent Full-Time
    Grand Rapids
  • Overview

    We have a simple mission - save lives through making healthcare safer. 


    By joining Daniels Health, a global and family owned company, you will be surrounded by colleagues who are dedicated to each other and empowered to deliver the future success of the company.


    With a strong focus on future growth and business development we now have the opportunity for an Account Manager to join our Chicago team.


    The Outside Account Manager is responsible for driving maximum value within our acute care customers.


    The role is key to our customer retention and account development goals within our growing customer base.


    The Account Manager will be responsible for a portfolio of customers and will maintain relationships with onsite key decision makers, identify upsell opportunities, audit accounts, maintain targeted satisfaction levels.




    • Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
    • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
    • Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
    • Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
    • Be able to provide expertise and support to our customers in our full line of products and service offerings
    • Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with the strategic goals
    • Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
    • Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
    • Ability to support customer implementations that best address the customers’ needs
    • Support ongoing strategic customer meetings to communicate best practices, business results and successes
    • Support the facilitation of quarterly business reviews and executive meetings
    • Analysis of customer performance metrics to deliver consultative business reviews which result in strategic recommendations, best practices and process improvements


    • 4 year Bachelor’s Degree or equivalent experience
    • Strong relationship building skills
    • Hospital services or related service industry experience highly desirable
    • Excellent verbal and written communication skills
    • Outstanding computer based skills; Salesforce.com, Microsoft Office, etc.



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