Daniels Global Careers

Digital Customer Success Specialist

Req No.
2018-2682
Country
United States of America
Illinois
Type
Permanent Full-Time
Chicago

Overview

The Opportunity: We're looking for an enthusiastic Farmer to join us as a Customer Success Specialist to help manage our ever-growing list of clients. Your primary responsibility will be to work daily with the Digital Sales Team to onboard new clients, support existing clients, and negotiate renewal/increase agreements.

 

What You'll Do

  • Managing clients throughout the entire client lifecycle including onboarding and training new clients as well as providing technical support to existing clients across all product lines.
  • Build relationships with customers by driving value to become an influencer and trusted advisor.
  • Negotiate agreements with customers that are up for renewal.
  • Thoughtfully and proactively reach out to customers on a rolling basis with the goal of driving adoption, identifying expansion and add on opportunities, and have a current/up to date customer health grade.
  • Follow the appropriate escalation process to create and execute at-risk plans for danger accounts.
  • Responsible for managing between 70-80+ accounts at a time and ensuring repeat business.
  • Ability to exercise good judgment when advising clients on how to best the Daniels’s suite of medical waste products and services.
  • Utilize strong interpersonal skills to communicate clearly and effectively with clients.
  • Coordinate between creative, technical, and events teams in a fast-paced environment.
  • Providing proactive support and service

What's Required:

  • At least 2 years of experience working in a client-facing role (support, sales, account management, etc.)
  • At least 2 years of experience working in a fast-paced environment and balancing multiple tasks simultaneously.
  • Experience working with software and a wide variety of tools
  • Ability to pick up on new tools and programs quickly.
  • Preferred computer skills: Microsoft Excel, Adobe Photoshop, HTML

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